Refund and Cancellation Policy

At Astro Neeraj Dwivedi, we aim to provide the best services and products to our clients. However, due to the nature of our offerings, the following refund and cancellation policy applies:

1. Refund Policy for Services

• No Refunds for Services: Astrology, healing, and other spiritual services are intangible in nature and depend on multiple factors, including individual energy and external influences. Since these services cannot guarantee 100% accuracy or results, no refunds will be issued for any service provided.

• If a client exhibits rude or abusive behavior, Astro Neeraj Dwivedi reserves the right to terminate the service immediately without any refund.

2. Cancellation Policy for Orders

• Order Cancellations: Cancellations are allowed only within 5 minutes of placing the order. Refunds for such cancellations will be processed as per the payment method used.

• Beyond this time frame, no refund or cancellation will be accepted.

3. Refund and Replacement Policy for Physical Products

• Refunds and replacements are available only for damaged physical products.

• To qualify for a refund or replacement:

  • A 360-degree unboxing video and clear images of the damaged product must be provided for verification.

  • Requests must be submitted within 5 days of receiving the product.

• After verifying the claim, we will offer a replacement or refund based on the situation.

4. General Notes

• Refunds (when applicable) will be processed within 7-10 business days.

• All refunds and replacements are subject to the sole discretion of Astro Neeraj Dwivedi.

Thank you for understanding our policies as we strive to serve you better.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@astroneerajdwivedi.com

Call & WhatsApp us : +917316980616 +919977810934